Warranty Terms and Conditions
For: SC Optifix SRL, a Romanian e-bike repair business
Trade name: Bike Boost
Registered office: Str. Lugoj nr 22, 012211, București, Sector 1
Trade Registry No.: J40/8414/2015
VAT No.: C.I.F. 34754793
Phone: (+4) 0749 98 74 69 | (+4) 0747 47 37 52
Email: support@bikeboost.zohodesk.eu
Website: https://bikeboost.ro/
Last updated: [24 April 2026]
Important notice: These Warranty Terms and Conditions apply to repair services and parts supplied by Bike Boost. They do not limit, exclude, or replace any mandatory rights granted to consumers under Romanian law, EU consumer law, or data protection law.
1. Scope
1.1. These terms govern:
diagnostic services;
repair, refurbishment, maintenance, and replacement work performed on e-bike motors, batteries, displays, wiring, controllers, sensors, and related components;
spare parts, consumables, and accessories supplied by Bike Boost;
collection, shipment, inspection, quotation, approval, payment, return, and after-service support related to the above; and
the basic processing of personal data necessary for customer communication, order handling, invoicing, warranty administration, and complaint management.
1.2. These terms apply to both consumers and business customers. Where mandatory consumer protection law applies, the consumer-protection provisions prevail over any conflicting clause.
1.3. These terms should be read together with the separate Privacy Policy published on the website. In case of inconsistency regarding personal data processing, the Privacy Policy and mandatory data protection law prevail.
2. Definitions
For the purposes of these terms:
“Consumer” means a natural person acting for purposes outside their trade, business, craft, or profession.
“Business Customer” means any customer acting for purposes related to a trade, business, craft, or profession.
“Service” means inspection, diagnosis, repair, refurbishment, maintenance, testing, or similar workshop work, including firmware-related work where legally and technically permitted.
“Customer-Supplied Item” means any bicycle, motor, battery, charger, display, controller, harness, key, accessory, or other part supplied by the customer.
“Supplied Part” means a component supplied by Bike Boost and installed or sold as part of the Service.
“Workmanship” means the labor actually performed by Bike Boost.
“Personal Data” means any information relating to an identified or identifiable natural person.
3. Service Nature and Technical Limits
3.1. E-bike repair is a specialist technical service. Some faults are intermittent, progressive, hidden, uneconomical to remedy, or impossible to confirm without invasive testing or extended road/load testing.
3.2. Bike Boost will use reasonable professional care and skill in diagnosing and repairing the reported issue. Diagnosis is based on the condition of the item received and the symptoms disclosed by the customer. Additional faults may become apparent only after opening, testing, or partial repair.
3.3. Unless expressly agreed in writing, Bike Boost does not guarantee:
compatibility of customer-supplied parts;
restoration of factory waterproofing to the same standard as an unopened original unit;
preservation of manufacturer seals or third-party warranties once a unit is opened where opening is necessary for the Service;
uninterrupted future operation of an older or heavily worn component; or
availability of proprietary parts, firmware, software access, keys, security codes, or manufacturer support.
3.4. Bike Boost may refuse a repair where the item is unsafe, heavily modified, counterfeit, unlawfully sourced, contaminated, fire-damaged, water-damaged beyond economic repair, or otherwise unsuitable for safe workshop handling.
4. Estimates, Approval, and Contract Formation
4.1. Website descriptions, price lists, and preliminary communications are invitations to treat and do not constitute a binding offer.
4.2. A binding contract is formed only when Bike Boost confirms acceptance of the order or the customer approves a written quotation issued after inspection, whichever occurs first.
4.3. Any estimate provided before inspection is non-binding unless expressly marked as fixed.
4.4. If additional faults are found, Bike Boost may issue a revised quotation. No chargeable extra work will be carried out without the customer’s approval, except where immediate action is reasonably necessary for workshop safety, data preservation, or prevention of further damage.
4.5. A diagnostic or inspection fee may apply even if the customer declines the repair, unless otherwise stated in writing.
5. Customer Responsibilities
5.1. The customer must provide accurate and complete information about:
the product make, model, serial number, and mileage/usage where known;
the symptoms, prior repairs, modifications, error codes, water ingress, collision history, fire/overheating events, and storage conditions; and
whether the item has been opened, tuned, derestricted, modified, or repaired by another party.
5.2. The customer must remove personal belongings, aftermarket accessories not relevant to the repair, locks, mounts, GPS devices, and easily detachable valuables before handover or shipment.
5.3. Unless otherwise requested by Bike Boost, batteries shipped for inspection or repair must comply with all applicable transport and safety rules. The customer is responsible for lawful packaging and declaration of dangerous goods where required.
5.4. The customer warrants that they are the lawful owner of the item or are authorized by the owner to instruct the Service.
5.5. The customer must check and follow all post-repair instructions, including torque, installation, charging, storage, software, and safety guidance.
6. Customer-Supplied Parts and Third-Party Components
6.1. Bike Boost may, at its discretion, agree to install or work on Customer-Supplied Items.
6.2. Unless mandatory law provides otherwise, Bike Boost gives no warranty on the quality, origin, compatibility, fitness, or durability of Customer-Supplied Items.
6.3. Where a fault is caused or contributed to by a Customer-Supplied Item, previous tampering, incompatible firmware, corrosion, crash damage, tuning kits, poor installation by others, or hidden pre-existing defects, such issue falls outside the Workmanship Warranty.
6.4. If the customer insists on the use of a Customer-Supplied Item against technical advice, Bike Boost may require written acknowledgement and may refuse the job.
7. Turnaround Times and Delays
7.1. Any turnaround time stated by Bike Boost is an estimate only, unless a fixed completion date is expressly agreed in writing.
7.2. Delays may arise from parts shortages, manufacturer restrictions, courier issues, hidden defects, repeated testing, force majeure, or customer delay in approving quotations or providing information.
7.3. Bike Boost is not liable for indirect losses caused solely by estimated turnaround times not being met, except where liability cannot be excluded by law.
8. Collection, Shipping, Risk, and Return Delivery
8.1. If the customer delivers the item in person, risk remains with the customer except to the extent loss or damage is caused by Bike Boost.
8.2. If the customer ships an item to Bike Boost, the customer bears the transport risk until actual receipt by Bike Boost, unless the shipment is arranged by Bike Boost and mandatory consumer law provides otherwise.
8.3. On return shipment to the customer, risk passes according to the applicable legal rules and the agreed delivery method. Consumers’ mandatory rights remain unaffected.
8.4. The customer must inspect the returned item promptly upon receipt and notify Bike Boost without undue delay of any transport damage, missing items, or visible issues.
9. Prices and Payment
9.1. Prices are shown in lei (RON) unless otherwise stated and include VAT where legally required.
9.2. The total price, including any diagnostic fee, parts, labor, shipping, disposal fee, or storage fee, will be communicated before chargeable work is completed.
9.3. Payment is due upon invoice issue or before dispatch/release, unless otherwise agreed in writing.
9.4. Bike Boost may retain possession of the item until all due sums are paid, to the extent permitted by applicable law.
10. Consumer Right of Withdrawal for Distance or Off-Premises Contracts
10.1. Where a consumer concludes a service contract online, by phone, email, courier collection, or otherwise at a distance or off-premises, the consumer may have a legal right to withdraw within 14 days, unless an exception applies.
10.2. If the consumer requests that the Service begin during the withdrawal period, Bike Boost may ask for an express request and acknowledgement that, if the Service is fully performed, the right of withdrawal may be lost, and that proportionate costs may be due for services already supplied where withdrawal is exercised after performance has begun.
10.3. Statutory exceptions for urgent repairs/maintenance and other legally exempt services remain applicable.
11. Statutory Rights for Consumers
11.1. Nothing in these terms limits any mandatory rights of consumers under Romanian or EU law, including rights relating to lack of conformity of goods, hidden defects, unfair terms, distance contracts, or consumer protection.
11.2. Where Bike Boost sells a new or used Supplied Part to a consumer, that consumer may benefit from the legal guarantee of conformity applicable to goods under mandatory law.
11.3. Any commercial warranty offered by Bike Boost is in addition to, and does not replace, restrict, or reduce, the consumer’s legal rights.
12. Commercial Workmanship Warranty
12.1. Subject to the conditions and exclusions below, Bike Boost provides a commercial workmanship warranty of 90 days from the date of invoice or delivery, whichever is later, covering defects directly caused by faulty labor performed by Bike Boost.
12.2. Under this workmanship warranty, Bike Boost will, at its option and to the extent reasonable, re-perform the defective labor or correct the specific workmanship defect without labor charge.
12.3. This workmanship warranty covers only the specific defect resulting directly from Bike Boost’s labor. It does not cover unrelated faults, normal wear, consumables, software restrictions, diagnostic time for unrelated issues, or upgrades.
12.4. This workmanship warranty applies only if:
the item has been used normally and in accordance with manufacturer guidance and any instructions given by Bike Boost;
no third party has opened, modified, repaired, or interfered with the repaired area after return;
the defect is reported promptly and within the warranty period; and
the invoice or proof of service is provided.
13. Parts Warranty for Supplied Parts
13.1. New Supplied Parts sold or installed by Bike Boost may carry:
the applicable statutory legal guarantee for consumers; and/or
any manufacturer commercial warranty passed through to the customer where available.
13.2. Unless a longer period is expressly stated in writing, Bike Boost offers a commercial parts warranty of 12 months for new Supplied Parts installed by Bike Boost, limited to defects in the part itself, subject to manufacturer terms, proper use, and the exclusions in these terms.
13.3. Used, refurbished, salvaged, or reconditioned parts supplied by Bike Boost are covered only by the warranty period expressly stated on the quotation or invoice. If no separate period is stated, they are covered only by the 90-day workmanship warranty to the extent the issue is caused by faulty installation or workmanship by Bike Boost, without prejudice to any mandatory consumer rights.
13.4. Consumables and wear items, including but not limited to bearings, seals, belts, chains, sprockets, brake pads, tires, inner tubes, and cosmetic finishes, are not covered against ordinary wear and tear unless the issue results from a proven defect in a Supplied Part or faulty workmanship.
14. Warranty Exclusions
The commercial warranties in Clauses 12 and 13 do not cover:
normal wear and tear, aging, gradual loss of battery capacity, oxidation, corrosion, water ingress developing after return, contamination, vibration-related loosening, or cosmetic deterioration;
misuse, abuse, negligence, accidents, crashes, impacts, pedal strikes, overloading, racing, commercial rental use, off-label use, or failure to maintain the item;
continued use after a fault becomes apparent where this worsens the damage;
customer tampering, unauthorized opening, tuning/derestriction, firmware manipulation, non-approved chargers, non-approved accessories, improper storage, improper transport, or failed installation/removal by the customer or a third party;
faults caused by customer-supplied or third-party parts, incompatible software, unavailable manufacturer tools, counterfeit components, or latent defects in surrounding systems not repaired by Bike Boost;
batteries or electronics damaged by deep discharge, thermal events, moisture, puncture, impact, incorrect charging, or use outside specified temperature ranges;
any reduction in water resistance or ingress protection where the original design, prior opening, age, damage, or availability of seals makes full restoration impossible, provided this was disclosed or reasonably inherent to the work;
data loss, ride logs, settings, or software changes incidental to diagnosis, reset, or component replacement, unless caused intentionally or by gross negligence; and
any issue specifically disclosed to the customer before completion as not repaired, borderline, uneconomical, or likely to recur due to the age or condition of the item.
15. Warranty Claim Procedure
15.1. To make a warranty claim, the customer must contact Bike Boost at support@bikeboost.zohodesk.eu and provide:
the invoice or order number;
a clear description of the issue;
photographs or video where reasonably requested; and
any error codes, charger details, usage history, or other information reasonably necessary for assessment.
15.2. The customer must stop using the item if continued use may be unsafe or may aggravate the fault.
15.3. Bike Boost may require the item to be returned or made available for inspection before a claim is accepted.
15.4. Inspection of an item does not automatically mean the claim is accepted.
15.5. If, after inspection, Bike Boost reasonably concludes that the issue is not covered, the customer may be charged for inspection, return shipping, and any approved additional work, provided this possibility was communicated in advance.
16. Remedies Under Commercial Warranty
16.1. If a valid commercial warranty claim is accepted, Bike Boost may choose one of the following remedies, as appropriate:
re-perform the defective Service;
repair the defective Supplied Part;
replace the defective Supplied Part with the same or an equivalent part; or
refund the price paid for the defective Service or part, in whole or in part, where repair or replacement is impossible or disproportionate.
16.2. Any refund under the commercial warranty is limited to the amount paid to Bike Boost for the affected Service or Supplied Part, except where a greater remedy is required by mandatory law.
16.3. Remedies under the commercial warranty do not renew the entire original warranty period for the whole item unless mandatory law requires otherwise.
17. Personal Data Processing / GDPR Notice
17.1. Bike Boost acts as data controller for the personal data processed in connection with customer communication, repair intake, quotations, invoicing, shipping, warranty handling, and complaint management.
17.2. Bike Boost may process the following categories of personal data, depending on the case:
identity and contact details, such as name, phone number, email address, postal address, and billing details;
order, repair, warranty, and complaint data;
product data, including model, serial number, usage information, error codes, and repair history shared by the customer;
communication records, including email, messages, call notes, and courier details;
payment and invoicing information; and
any additional information voluntarily provided by the customer in connection with the Service.
17.3. Personal data are processed for one or more of the following purposes:
taking in and identifying the item sent for diagnosis or repair;
communicating with the customer regarding diagnosis, quotation, approval, repair status, shipping, and return;
issuing invoices and keeping accounting records;
providing warranty support, after-service assistance, and complaint handling;
preventing fraud, misuse, unlawful transactions, or disputes over ownership; and
complying with legal, tax, accounting, consumer-protection, and safety obligations.
17.4. Depending on the processing activity, the legal basis may include:
performance of a contract or steps taken at the customer’s request before entering into a contract;
compliance with legal obligations;
legitimate interests such as service administration, fraud prevention, defense of legal claims, or business record-keeping; and
consent, where consent is specifically requested for a particular optional communication or activity.
17.5. Personal data may be disclosed, strictly as necessary, to couriers, payment processors, accountants, IT service providers, legal advisors, warranty partners, insurers, competent public authorities, or other processors/recipients involved in the lawful delivery of the Service.
17.6. Personal data will be stored only for as long as necessary for the purposes for which they were collected, including statutory retention periods for accounting, tax, warranty, and legal defense purposes.
17.7. The data subject may have, under applicable law, rights of access, rectification, erasure, restriction, objection, data portability, and the right to lodge a complaint with the competent supervisory authority.
17.8. Requests regarding personal data may be sent to [privacy email / contact email]. If Bike Boost has appointed a data protection officer, the relevant contact details should also be listed in the Privacy Policy.
17.9. Customers should not send unnecessary sensitive personal data inside the repair package or in free-text descriptions. If personal data unrelated to the Service are accidentally disclosed, Bike Boost may remove, ignore, or securely delete them where appropriate.
18. Complaints and Consumer Dispute Resolution
18.1. Complaints should first be sent to [email] with the order or invoice number and a description of the issue.
18.2. Bike Boost aims to acknowledge complaints within [2] business days and provide a substantive response within a reasonable time.
18.3. Consumers may also seek out-of-court resolution through the Romanian Alternative Dispute Resolution (SAL) mechanisms coordinated by ANPC, where applicable.
19. Safety and Battery Handling
19.1. Lithium-ion batteries and related electronics present fire, shock, and chemical hazards. Customers must follow all charging, transport, storage, and use instructions.
19.2. Bike Boost may refuse to store, ship, charge, open, or test any battery that appears swollen, leaking, burnt, recalled, modified, or unsafe.
19.3. If a battery or component is assessed as unsafe or beyond economic repair, Bike Boost may recommend quarantine, recycling, or disposal in accordance with applicable safety and environmental rules.
20. Abandoned, Uncollected, or Unpaid Items
20.1. If the customer fails to collect an item or arrange return shipment within 30 days after being notified that it is ready, Bike Boost may charge reasonable storage fees disclosed in advance.
20.2. If an item remains uncollected for an extended period and the customer cannot be reached despite reasonable efforts, Bike Boost may take lawful steps available under Romanian law to recover unpaid sums, dispose of, recycle, or sell the item after giving any legally required notice.
21. Force Majeure
Bike Boost is not responsible for delay or failure caused by events beyond its reasonable control, including courier disruption, import restrictions, supplier shortages, fire, flood, cyber incidents, labor disputes, government measures, or power/network outages.
22. Intellectual Property and Website Use
22.1. All website content, graphics, text, photographs, logos, and documents published by Bike Boost are protected by intellectual property law.
22.2. Customers may use the website only for lawful purposes and may not interfere with its operation, attempt unauthorized access, or use automated scraping except as permitted by law.
23. Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in full force to the maximum extent permitted by law.
24. Amendments
24.1. Bike Boost may amend these terms for future contracts by publishing an updated version on its website.
24.2. The version applicable to a contract is the version made available to the customer at the time of order or approval of the quotation.
25. Governing Law and Jurisdiction
25.1. These terms are governed by Romanian law.
25.2. For consumers, the competent courts shall be determined in accordance with mandatory law.
25.3. For business customers, unless mandatory law requires otherwise, the courts having jurisdiction over the registered office of Bike Boost shall have exclusive jurisdiction.